Knock on the Lodge Door
Questions about Summit Coins, a game that will not spin, or just a hello from the other side of the world — the Gipfelstürmer team reads every message. Write to us and we will answer with the same care we put into our reels.
Send us a message
Postal address
Gipfelstürmer Werbeagentur GmbH
Industriestraße 4
70565 Stuttgart, Germany
Responsible person
Fritz Berger — the one who reads player mail first and answers most of it personally.
Support hours
Mon–Fri, 9:00–18:00 CET. Outside those hours our chat marmot Maxl holds the fort 24/7 — handy when it is evening in Australia and we are still asleep.
Where the lodge actually stands
No snow-capped peak, sadly — just a well-lit studio in Stuttgart's Vaihingen district.
Who you are writing to
A short portrait of the studio on the other end of the inbox.
A Stuttgart studio with an Australian audience
Gipfelstürmer Werbeagentur GmbH began life as a classic creative agency in Stuttgart — brand campaigns, motion design, packaging and the occasional trade-fair stand. Over the years, one internal side project grew louder than the client work: a set of alpine-themed browser games that people simply refused to stop playing. Today that side project is our main act. Gipfelstürmer Social is a free-to-play social casino built with the craft of an agency and the patience of a hut keeper who genuinely likes the guests.
Everything on the platform runs on Summit Coins, a virtual currency that exists purely for entertainment. It cannot be purchased with real money in any way that returns value, it cannot be withdrawn, exchanged or cashed out, and it has no worth outside our games. There is no gambling here, no wagering and no prizes — just pokies-style reels, seasonal challenges and a warm community lodge, all designed to be enjoyed the way you would enjoy a board game with friends.
Although the studio sits in Germany, our heart beats on Australian time. Our largest community plays from Australia, so the platform speaks en-AU, our event calendar is tuned to your evenings rather than ours, and Maxl the chat marmot never sleeps precisely because Stuttgart does. Players from elsewhere in the world are just as welcome — the lodge door does not check passports, only birthdays: Gipfelstürmer Social is strictly for adults aged 18 and over.
When you write to us, your message lands with real people. Fritz Berger, our responsible person, reviews player correspondence personally, and the designers and developers who built the game you are asking about usually sit within shouting distance of the support desk. That is the advantage of a small studio: nobody has to forward your email very far to find the person who can fix things. Whether you have spotted a bug, want to suggest a feature, need help with your account or simply want to tell us which slot is your favourite, we would love to hear from you.